A mission statement with a difference

On March 3, NHS Change Day, thousands of people in and outside the NHS made a pledge to improve the care given to patients. Roy Lilley, a former NHS chair, listed with pride many of the changes staff had pledged that would make a difference to their working lives and the care they deliver to patients and their families, or act as simple reminders that they were valued. These pledges included: introducing themselves by name, a clothes sale with proceeds being invested in patient care,creating a ‘Harlem shake’ video to break barriers between patients and staff, and many, many more.